Refund policy
We believe in clear expectations. This page explains our refund policy in a practical and straightforward way.
Last updated: April 5, 2026
1. Refund guarantee
If we cannot complete your formation service because of an error on our side, we refund the service fees associated with the undelivered work under this policy.
Before government filing, the refund is complete. After filing starts, committed government, registered-agent, and third-party costs are excluded.
2. Cancellation before filing
If you cancel before we file the formation documents with the relevant authority, you are eligible for a full refund.
Contact us by email or WhatsApp and we will begin the refund review immediately.
3. Cancellation after filing
Once the formation documents have been filed, government fees already paid on your behalf are generally non-refundable.
In these cases, a partial refund of service fees may still be possible, excluding government, registered-agent, and third-party costs already paid or committed.
4. Non-refundable fees
The following fees are generally non-refundable once paid or committed:
• Government filing fees
• Registered-agent fees after service starts
• EIN filing costs where applicable
• Expedited processing fees once work has started
• Any third-party fees paid or committed on your behalf
5. Refund process
To request a refund:
1. Contact us by email or WhatsApp
2. Share your order number and reason for the request
3. We review the request and respond within 3 business days
4. If approved, payment is returned within 7 to 14 business days using the original payment method where possible
6. Exceptions
Refunds are generally not available when:
• Formation has been successfully completed and all documents have been delivered
• Delays were caused by the client not providing required documents or information
• Incorrect client information caused the request to fail
• The client abandons the request after work has already started without informing us
7. Contact
For questions about refunds or to request one, contact us at:
• Email: [email protected]
• WhatsApp: +20 100 223 4476